The best time to plant a tree was 20 years ago. The second best time is now.

Curriculum Manager- Google Search (Atlanta, GA)                                                            Current  

• I support Google Search and contribute to all aspects of training for an audience of thousands of Trust & Safety Content Moderators, including the analysis, design, and coordination of development and delivery. 

Performance Consultant (Atlanta, GA)                                                                        2021- 2022  

• Collaborated with internal stakeholders to resolve workplace performance issues, provide a systematic analysis of performance gaps, and recommend measurable performance interventions that align which strategic business objectives. 
• Led the design, development and/or implementation of performance consulting and training solutions for Customer Service stakeholders and other related business partners 

Instructional Designer (Atlanta, GA).                                                                         2020 - 2021              

• Applied the ADDIE methodology, adult learning theory, and emerging technologies to design and develop learning solutions in a variety of formats, including but not limited to E-Learnings, job aids, facilitator-led classroom training, blended training, voiceover,  narrations, storyboards, and strategic project plans. 
• Conducted needs analysis with subject matter experts, validated processes and workflows, and aligned with key stakeholders to define business objectives and success metrics. 
• Performed ongoing analysis of training programs, performance trends, and training delivery to improve business impact at scale.  

Instructional Designer/Project Manager (Sandy Springs, GA)                                   2018 - 2020

• Responsible for the Instructional Design, Project Management, and implementation of eLearning courses,  instructor-led modules, and in-dealership training programs for Mercedes-Benz Academy-Retail Training. 

Instructional Designer/Trainer (Atlanta, GA)                                                            2017 - 2018

• Responsible for the project management, development, implementation, and T3 facilitation of various Google Fiber  training programs including: Inside Sales Training, All Sales Follow Up Training, Salesforce Lightning & Reports &  Dashboards Training, Bi-Weekly interactive eLearning modules, Quarterly Quality Assurance Training, etc.   

Trainer, Sales Learning & Development (Atlanta, GA)                                               2015 - 2017

• Responsible for the delivery of sales and functional training curriculum for RentPath employees. Involved in proactive and responsive continuous learning programs to accelerate consistent performance; with a primary emphasis  on sales, service, and organizational leadership. 

Apartment Guide Concierge Supervisor (Norcross, GA)                                             2013 - 2015   

• Primary Instructor for all New Hire training needs in the Customer Service Department including: Overview of the  Apartment Industry, RentPath Products & Services, Salesforce.com, Media Center, and Reports & Analytics  
• Responsible for quickly learning new applications and delivering classroom and one-on-one training to Customer  Service employees and ongoing product training to Outside Sales Teams and Property Management companies 
• Offered high quality e-learning experiences and hosted daily webinars for hundreds of Property Managers, Regional  Directors, and Marketing Directors to ensure successful adoption of new products and timely integration of resident data from Yardi, Onesite, and Satisfacts to our applications   

Recruiting Associate (Norcross, GA)                                                                          2012 - 2013   

• Supported the corporate recruiting needs for over 60+ hiring managers through the management of an Applicant  Tracking System and Vendor Management System for staffing agencies  
• Negotiated and created contracts for temporary labor, approved contractor invoices, and tracked the costs and  status of all active contractors for RentPath corporate, Apartment Guide, and Rent.com  
• Responsible for training and creating user guides for Hiring Managers, Agency Vendors, and Recruiters who used  the Compas and ADP Virtual Edge Applicant Tracking Systems  

Training & Recruiting Coordinator (Norcross, GA)                                                    2011 - 2012   

• Responsible for training all corporate hiring managers, field sales managers, and staffing agencies on the use of our  Applicant Tracking System and Requisition Process   
• Responsible for various recruiting and clerical duties related to the organizational development of the recruiting  department including: procurement and cost tracking, preparation of offer letters, drafting temporary labor  agreements, and sourcing for qualified candidates  
• Assisted with the content development and implementation of the Market Sales Manager training program Vendor Liaison and administrator for Hire Select, Career Builder, Compas & ADP/Virtual Edge Applicant  Tracking Systems 

Field Operations Manager/Recruiter (GA, AL, TN, FL)                                             2010 - 2011

• Responsible for all regional operations including new hire training and recruitment of Sales Managers and Personal  Trainers in 13 locations of a 4 state territory  
• Transmitted HR documents, Conducted New Hire Orientation and processed commissions for 50+ employees 
• Processed POS payments and contract adjustments for clients while serving as a corporate liaison between clients, employees, district managers and our corporate headquarters  
• Assisted employees in the comprehension and implementation of Human Resources and Customer Service Policies  and Procedures while resolving Customer Service disputes  

Customer Service Manager (Atlanta, GA)                                                                   2008 - 2010   

• Served as an escalation supervisor while providing phone and web-based support for clients, five billing companies,  and employees at more than 140 locations nationwide  
• Provided New Hire orientation and training for the Customer Service Department including training on various  skills including: Email Etiquette, Effective Problem Solving, Understanding Client Needs, Effective Phone  Communication, and Delivering KYSO Customer Service  

Personal Trainer (Suwanee, GA)                                                                                2007 - 2008  

• Designed challenging and specially tailored exercise programs using innovative exercise techniques for increased  endurance, balance, strength, coordination and weight loss/gain for over 30 clients 

Receptionist (Morrow, GA)                                                                                                    2006

• Responsible for daily opening and closing club procedures- including: machine inspection and  repair reporting and overall facility maintenance  
• Routed member phone inquiries to appropriate department using a 10-line phone system  
• Collected fees, processed delinquent payments, and processed club revenues and correspondence  

Office Assistant (Atlanta, GA)                                                                                    2005 - 2006

• Answered and routed calls for a 5-line phone system, scheduled appointments, registered new patients, and filed patient reports for private psychology practice with 7 physicians and 400+ patients